Privacy Policy

1. Who We Are

This website is operated by Hatem Mohamed, trading as 1Step Driving School, an RSA Approved Driving Instructor (ADI Ref: 43978) providing driving lessons in Drogheda, Balbriggan and surrounding areas of Ireland.

Hatem Mohamed is the Data Controller for personal data collected through this website and related communications.

Contact: 085 206 6585 · 1stepdriving.ie

2. What Personal Data We Collect

When you contact us to enquire about or book driving lessons, we may collect:

• Your name
• Your phone number
• Your general location (town or area)
• Details of the lessons or services you enquire about
• Message content sent via WhatsApp or other contact methods

If you visit this website, we may also collect anonymised usage data through Google Analytics 4, including pages visited, time on site, and approximate geographic location (derived from IP address). Your full IP address is not stored by us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry about driving lessons
• To arrange, confirm and manage lesson bookings
• To communicate with you about your lessons (e.g. scheduling, cancellations, progress updates)
• To maintain records required for tax and business purposes
• To improve this website (via anonymised analytics data)

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the GDPR:

• Contract performance: processing is necessary to provide the driving lessons you have booked or enquired about
• Legitimate interests: to communicate with you, manage our business, and improve our service
• Legal obligation: to maintain records required by Irish tax and revenue law

5. How Long We Keep Your Data

• Customer and booking records: retained for 7 years in line with Irish Revenue requirements
• Enquiry messages (no booking made): retained for up to 12 months, then deleted
• Google Analytics data: retained for 26 months (Google's default retention period)

6. Who We Share Your Data With

Your personal data is not sold, rented or shared with third parties for marketing purposes.

We may share data in the following limited circumstances:

• National Driving School (NDS): as an affiliated instructor, basic administrative information may be shared with NDS where required for the operation of the affiliation
• Google Analytics: anonymised website usage data is processed by Google under their terms of service
• Legal requirement: we may disclose data if required to do so by law or a regulatory authority

7. Cookies

This website uses cookies only for the purpose of Google Analytics, which helps us understand how visitors use the site. Google Analytics cookies collect anonymised data and do not identify you personally.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

This website does not use advertising cookies, social media tracking cookies, or any cookies that share your data with third parties for marketing.

8. Your Rights Under GDPR

As a data subject under Irish and EU data protection law, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data where there is no legitimate reason for us to continue holding it
• Right to restriction: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing carried out on the basis of legitimate interests

To exercise any of these rights, contact Hatem Mohamed directly by phone at 085 206 6585. We will respond within 30 days.

9. How to Make a Complaint

If you are unhappy with how your personal data has been handled, you have the right to lodge a complaint with the Irish data protection authority:

Data Protection Commission (DPC)
21 Fitzwilliam Square South, Dublin 2, D02 RD28
www.dataprotection.ie
Phone: 01 765 0100

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at 1stepdriving.ie/privacy-policy. The date at the top of this page shows when it was last updated.